Forward-Deployed Engineer (FDE) (m/w/d)

Forward-Deployed Engineers are how Rocket gets into production. You take the platform to a hotel group and make it work in their environment: their PMS configuration, their data model, their sales process, their edge cases.

This is the highest-signal role in the company. You sit between engineering, product, and the customer — configuring integrations and mapping data one day, standing in a hotel’s sales office untangling a live workflow the next. If you’ve admired the FDE model at Palantir: that’s the job, applied to hospitality. You don’t need to be a software engineer — you need deep technical understanding, structured problem-solving, and the presence to own a deployment in front of a customer.

• Deployments, end-to-end. You own the technical success of each customer rollout — from initial system integration through go-live to steady production usage. You run multiple deployments in parallel, remote and on-site across the DACH/EU region, and later the US.
• Enterprise integrations. Configure and validate Rocket’s connections to PMS, CRM, and enterprise systems: API setup, webhooks, data synchronization, and customer-specific data mapping. Where no clean API exists, you coordinate with our engineering team on RPA and workaround solutions — you own the outcome, engineering owns the code.
• Production problem-solving. When something breaks at a customer, you’re the one who fixes it — debugging across our stack and theirs, communicating clearly with hotel operators and IT teams alike, and turning every incident into an engineering requirement so it doesn’t happen twice.
• Product feedback loop. You see how Rocket is actually used before anyone else does. You bring structured field insight back to Product and Engineering and directly shape the roadmap.

• 3 months: First deployment shipped to production independently; you know our integration stack cold.
• 12 months: You run several customer accounts end-to-end, your deployment playbook is the company standard, and customers ask for you by name.

• 3–6+ years in solutions engineering, technical consulting, integration/implementation roles, or software engineering
• Degree in Wirtschaftsinformatik, computer science, engineering — or equivalent proven technical depth from practice
• Strong understanding of APIs, data flows, and system integration; able to read logs, test endpoints, and configure connections (scripting ability in Python/SQL is a plus, not a requirement)
• Structured troubleshooting instinct: you can isolate whether a problem sits in our system, the customer’s system, or the data in between
• Experience working directly with customers or external stakeholders — and enjoying it
• Clear communicator with technical and non-technical audiences, from hotel sales teams to IT departments
• Strong English (B2–C1); [German requirement — confirm]
• Willingness to travel and a valid Schengen visa (or eligibility to obtain one)

Nice to have, not required:

• Hospitality tech background: PMS, CRM, booking, or revenue management systems — or operational hotel experience with strong technical affinity
• Enterprise integration experience (Oracle OPERA Cloud, SIHOT, Salesforce)
• Prior forward-deployed / solutions / implementation consulting roles
• Hands-on scripting ability (Python, SQL) or heavy use of AI coding tools
• Exposure to LLM-based systems, agentic workflows, or RPA

Was wir bieten

• Arbeit mit echter KI-Technologie auf internationalem Niveau — nicht als Pilotprojekt, sondern als Geschäftsmodell.
• Echter Gestaltungsspielraum. Deine Ideen landen nicht in einem Ideenbriefkasten, sondern in der nächsten Iteration.
• Kurze Wege zur Geschäftsführung. Entscheidungen fallen in Tagen, nicht in Gremienschleifen.
• Wachstum, das du mitgehst. Wir bauen gerade die nächste Unternehmensphase — mit Rollen, Verantwortung und Perspektiven, die es vor einem Jahr noch nicht gab.
• Hauptarbeitsort Leipzig mit regelmäßiger Büropräsenz und flexiblem Homeoffice-Anteil. Hybride Modelle sind bei uns gelebte Praxis, nicht die Ausnahme.
• Unbefristeter Vertrag, Vollzeit.
• Leistungsprämien für nachweisbare Erfolge.
• Mehrtägige Teamevents an Orten, die tatsächlich Spaß machen.

So läuft unser Bewerbungsprozess

1. Intro-Interview — wir lernen uns kennen, du erfährst, wo wir stehen und wohin wir wollen.
2. Case Study oder Technical Study, je nach Rolle — ein echtes Problem aus unserem Alltag, das wir gemeinsam durchgehen.
3. Interview mit deiner künftigen Führungskraft und, je nach Position, mit unseren Gründern.